In 2021, a luxury hotel chain launched a unique “Spin-to-Win” app for iPad and iPhone devices, aiming to enhance guest engagement and provide an exciting experience. This case study explores the development, integration challenges and technical outcomes of the app.
Prize Management Integration: Initially, there were challenges in real-time prize integration due to discrepancies between the app and the prize management system. The team resolved this by implementing a queuing system that ensured data consistency between the two systems.
Guest Authentication: Integrating the app with the hotel’s guest database required a secure authentication process. OAuth 2.0 was implemented for secure guest identification and authorization.
Cross-Platform Compatibility: The app successfully runs on both iPad and iPhone devices, offering a consistent and visually appealing user experience.
Prize Integration: Guests can spin the wheel and receive prizes in real-time, enhancing their engagement and satisfaction.
Backend Scalability: The backend infrastructure efficiently handles peak usage, ensuring a smooth and uninterrupted guest experience.
Data Security: Guest data remains secure, and the app complies with data privacy regulations, ensuring trust and confidentiality.
30% increase in Bookings during Ramazan Month
